This Policy describes how data is processed in the Scryde mobile application (package name game.scryde). The developer of the application: SCRYDE TECH DMCC, UAE.
Definitions
This Policy sets out the specifics of processing the data of users of the service located at https://scryde.net/ (the “Service”), of the game servers accessible through it (the “Servers”) and of the Scryde mobile application for Android and iOS (the “Application”). This Policy also includes all annexes and supplements to it;
This document (the “Policy”) forms an integral part of the User Agreement;
The text of this document is published on the website https://scryde.net/ and at https://newsgame.app/legal/privacy/;
By downloading, installing, registering, obtaining access to or otherwise using the Service in any way, you accept the terms of this Policy in full and give your specific consent to the processing of your data in the manner and for the purposes described in this document. If you do not agree with this Policy, please refrain from downloading, installing or otherwise using the Service;
The Administration of the Service is entitled to amend and/or supplement this Policy from time to time without prior written notice to users. The new version of this document is published at https://scryde.net. You should review the amendments and/or supplements made to it from time to time. If you continue to use the Service after amendments have been made to this document, you confirm your agreement with the new version of the Policy.
1. Purposes of processing user data
Data is provided by users in connection with entering into the User Agreement with the Administration, which is located at this address. Data may be provided by users at the request of the Service in connection with the performance of the agreements entered into. Cases in which a user provides data include (without limitation):
- when creating and managing an account on the website https://scryde.net and/or on any server connected to it;
- when taking part in the testing of additional game services and/or updates of the Service (where applicable);
- when taking part in in-game promotions, competitions and other similar events;
- when sending requests or letters to, or otherwise contacting, the Administration of the Service;
- when using additional, special services within the game.
Your data is processed for the following purposes (without limitation):
- enabling the creation and subsequent use and management of a user account on the Service;
- participation in the game and access to the game features provided for by the game scenario;
- enabling interaction with other users;
- fixing errors and developing new game features and services;
- interacting with users in order to obtain feedback on the Service, providing user support, sending notifications and other important messages concerning the Service;
- accepting, processing and verifying payments;
- providing technical support;
- informing users about forthcoming events relating to the Service, updates to them and other similar matters.
2. User data collected and processed by the Service
The data collected and processed by the Service may include (without limitation):
- name, nickname (character nickname);
- user identifier (login or user ID);
- email address;
- payment information and the like.
3. Other data collected and processed by the Service
In order to provide services of proper quality, the Service collects and processes additional non-personal data. Such data includes:
- the unique identifier of the user’s device (HWID) and the parameters of the software used;
- the operating system version, device type and hardware identifiers;
- the time zone;
- information about the user’s actions on the Service and within the game itself (logs of in-game actions and of actions on the Service, in-game achievements, time spent in the game, time of the last login, information about logins to the game, etc.).
The Service may also collect information about your IP address and information about the geographic location of the device from which the Service and the Servers are accessed, in order to provide you with the services and information available for the territory in which you are located.
4. Data retention
Data is retained for the period during which the related game services are provided (whichever period is the longest), unless a different period is required by applicable law.
5. Use, disclosure and transfer of data
The Service may combine user data and use the combined data together with other information (including the other data collected by the Service as defined in section 3 of this Policy) in order to operate, administer and develop the game.
In addition, your data may be disclosed in the following cases:
- where this is necessary in order to comply with the law, for example to investigate payment fraud and any other unlawful activity;
- where there are reasonable grounds to suspect a potential or actual infringement of the rights of the Service.
The Administration of the Service does not sell user data and does not transfer it to third parties for advertising purposes. Data is transferred to the processors engaged to operate the Service and the Application only to the extent necessary to perform the relevant function, as described in section 9 of this Policy.
6. Other obligations of the parties
The user is responsible for the completeness and accuracy of the data they provide. Should the data you have provided be inconsistent and/or inaccurate, it must be corrected, including by contacting the technical support specialists of the Service, whose contact details are set out in the support section of the Service website — https://scryde.net.
When deleting and/or amending user data, the Administration of the Service reserves the right to retain the data required in order to comply with applicable law and to ensure the security and effective operation of the Service and the game.
7. Cookies
Cookies are small pieces of information stored by your internet browser on your computer’s hard drive. Like most websites, Scryde uses cookies in order to link you with the information you provide on our website and thus to provide you with personalised content, so that we can assist you better when you use our services again. To make use of such features, you must accept and allow the use of cookies.
Please note: if you choose not to accept cookies, you will not be able to make full use of all the features of our Service. By enabling the cookie function of your browser, you consent to the collection and processing of data as described herein.
The website also uses so-called authentication cookies, which are intended to store the information and data submitted by the user on the websites of the Service in order to avoid multiple and/or repeated submission of such data during one or more browsing sessions, thereby making the Service more convenient to use.
8. Contacts
If you have any questions concerning this Policy or the processing of your data in connection with your use of the game, you may contact us at: support@scryde.game
Your request must include your name and any other information necessary for a comprehensive and complete review of your request.
9. Mobile application
9.1. Scope
This section describes the processing of data in the Application. Anything not covered here is governed by the other sections of the Policy.
The Application is informational: it shows news, an events calendar, the status of game servers, rankings and up-to-date links to communication channels. It is not a game client and gives no access to the game.
9.2. What data the Application processes
- the device identifier assigned by the analytics service: to deliver notifications and to keep usage statistics;
- anonymised information about actions in the Application (screens opened, taps): to improve the Application and find errors;
- technical information about the device (model, operating system version, system language, time zone, Application version): to display content correctly and investigate errors;
- the notification delivery token: for notifications about announcements and promo codes;
- the IP address of a request: to determine the region and show the content and links available in that territory;
- the selected game servers and notification subscriptions: to tailor content and send notifications to the right people;
- the text of a request and a contact for a reply (an email address or a messenger username), if the user sent a request in the “Feedback” section and provided them. The Application version, platform, language and selected game servers are sent with the request. Purpose: to handle the request, reply to it and improve the Application;
- the Application log: the latest technical records (time, Application section, outcome of operations, error codes), without device identifiers or access keys. It is attached to a request unless the user has switched it off, and it is shown to the user before sending. Purpose: to understand the error the request reports;
- a random identifier of the Application install, the platform (iOS or Android), the Application version and the time on screen: every 30 seconds while the Application is open on screen. Purpose: to count users, usage time and the load on the Service. The identifier is created by the Application and is not linked to the device, an account or analytics services. If the user has agreed to usage statistics, the identifier stays the same until the Application is reinstalled, and the open section of the Application is sent with it. Without consent, the identifier is created anew every day, the previous one is not kept, and no section is sent. This information contains no data that could identify a user, and the IP address is not stored with it;
- Application crash reports (call stack, device model and operating system version at the time of the crash): to fix errors. On Android they are collected automatically by the analytics service.
9.3. What data the Application does not process
The Application does not request or process:
- a name, password or other account data: the Application has no sign-in. The Application does not ask for an email address; the user may give one as a contact for a reply in a request (clause 9.2);
- payment data: there are no purchases in the Application, payment takes place on the Service website in an external browser;
- precise location: only the country is determined from the IP address;
- contacts, photos, files, clipboard contents, the microphone or the camera.
9.4. What stays on the device
Reminders about calendar events are scheduled and shown by the operating system itself. The schedule is downloaded in advance, and the reminders themselves do not pass through external services and do not leave the device.
The device also stores the selected language, the selected game servers, notification subscriptions, a mark that the introduction to the Application has been completed and an unsent draft of a request.
9.5. Transfer of data
For notifications, statistics and the delivery of requests, the Application transfers the data from clause 9.2 to these processors:
- АО «Яндекс» (AppMetrica service): usage statistics and notification delivery;
- Apple Inc. (Apple Push Notification service): technical delivery of notifications on iOS;
- Google LLC (Firebase Cloud Messaging): technical delivery of notifications on Android;
- Huawei group companies (Push Kit service): technical delivery of notifications on Huawei phones without Google services, if the Application was installed from AppGallery. The processor depends on the data storage region: Shenzhen Huawei Siray Technologies Co., Ltd. (Russia), Aspiegel SE, Ireland (EEA countries and Ukraine), Huawei Services (Hong Kong) Co., Limited (other countries);
- Telegram Messenger Inc. (Telegram messenger): delivery of requests and attached logs to a private support work chat.
Usage time information (clause 9.2) is processed only on the Service's server and is not transferred to third parties.
Each processor receives only what it needs for its function. Data is not sold, not transferred for advertising and not used for purposes other than those described in this section and in section 5.
9.6. Notifications
The Application sends two kinds of notifications:
- event reminders: for subscriptions the user set up in the calendar;
- announcements and promo codes: if the user agreed to receive them.
Permission for notifications is requested at first launch and can be revoked at any time in the operating system settings. Individual kinds of notifications are switched off in the Application settings.
9.7. External links
The Application contains links to the Service website and external communication services. The set of links depends on the region. Links open in an external browser or in the relevant app, and from then on data is processed under the rules of the owners of those services.
9.8. Retention periods
The data from clause 9.2 is kept while the Application is used. After the Application is deleted, its transfer stops. Data for notification delivery is deleted if the notification permission is revoked or the Application is deleted.
A request from the “Feedback” section is kept on the server until it is delivered to the support work chat, but for no longer than 7 days, and is deleted from the server immediately after delivery. In the support chat a request is kept for 12 months. It can be deleted earlier on request (clause 9.10). An attached log is kept and deleted together with the request. A service record of a request, without its text or contact, is kept for up to 2 days to limit how often requests can be sent.
Usage time information (clause 9.2) is kept on the server for 400 days as daily totals per install identifier and for 35 days in its original form, and is then deleted.
9.9. Age of users
The Application is not intended for those who have not reached the age at which applicable law allows them to consent to data processing on their own. The Application does not intentionally collect the age of its users.
9.10. Contacts
For questions about data processing in the Application: support@scryde.game
Data deletion request: https://newsgame.app/legal/delete-data/en/