This page describes how to delete data related to the Scryde mobile app (package name game.scryde). App developer: SCRYDE TECH DMCC, UAE. The app has no accounts and no sign-in, so the request is sent by email.
How to request deletion
- Send an email to support@scryde.game with the subject “Data deletion, Scryde”.
- Say in the email how to find the data. One of the three is enough, but the more is given, the more precise the search:
- the device number. It is in the app: “Profile” → “Settings”, at the bottom of the screen (in earlier versions of the app “Profile” → “About the app”). A long press on the “Version” line shows the number, a short press copies it;
- the text of a request from the “Feedback” section, or part of it, and the approximate date it was sent;
- the contact for a reply given in the request: an email address or a messenger username.
- Support finds the data and deletes it. The reply comes to the address the email was sent from.
In the support chat, requests are labelled not with the device number but with an 8-character pseudonym. Support derives it from the number, so the number is enough to find all requests sent from that device.
What is deleted
- requests from the “Feedback” section: the text, the contact for a reply and the attached app log. They are deleted from the support work chat, and from the server if the request has not been delivered yet;
- the service record of a request on the server: request number, pseudonym and time.
The other data from clause 9.2 of the Privacy Policy is tied only to the device and is not linked to a person. Its transfer stops once the app is deleted. Data for notification delivery is deleted if the notification permission is revoked or the app is deleted.
How long it is kept
- a request on the server: until it is delivered to the support chat, but for no longer than 7 days. After delivery it is deleted from the server at once;
- a request in the support chat: 12 months, then it is deleted. Earlier than that, it is deleted on request;
- an attached log: as long as the request, and it is deleted together with it;
- a service record without text or contact: up to 2 days. It is needed to limit how often requests can be sent.
More on data processing is in section 9 of the Privacy Policy.